TJL recognized for having 6th largest bench award over $1 million in 2011

February 6, 2012 in TJL News

In the January 23, 2012 copy of Massachusetts Lawyers Weekly, The Jacobs Law, LLC is recognized for having obtained the 6th largest bench award over $1 million in 2011. The personal injury matter, Maza v. Carlo Jr., et al., dealt with the issue of motor vehicle negligence in which a driver was found liable for a client’s death in a multi-car pileup. The bench award was against the operator of the vehicle in which our client was a passenger.

WHAT BUSINESS STRUCTURE IS BEST FOR MY BUSINESS ENTITY?

December 28, 2011 in Business / Corporate Law

In Massachusetts, there are a number of ways business owners can structure their business entity. Some examples include: Sole Proprietorship, General Partnership, Limited Partnership (LP), Limited Liability Partnership (LLP), Limited Liability Company (LLC), S Corporations and C Corporations. Although one could give an explanation of each and provide examples on how a particular business structure works for a particular entity, it is best to consult a business law attorney for many important reasons.

In order for a business law attorney to determine which business structure will best suit your needs, and the needs of the entity, there are several factors that must be reviewed: 1. What type of business are you starting? (sale of goods, services, financial consulting, etc.); 2. The level of risk involved in your business (i.e. a car wash & detail business is inherently less risky than a business that manufacturers and distributes all terrain vehicles); 3. What is the business relationship between you and your partner and how do YOU envision the structure of your business (i.e. will one partner put up the money while the other does most of the day-to-day work – a shared approach – or do you intend to hire managers for a multi-store operation); 4. Will your business require licensing or hold intellectual property? ; and 5. What is your end-game objective (i.e. is the business a web-based start up that you’ll need venture capital for to really make it work ultimately, do you intend to build up the business and sell it off, or is the business something you envision doing for the rest of your life, maybe making it a family/generational-type business?).

Only when you have worked out these details with an attorney who is familiar with the business-related laws in your state will you be able to determine the best type of entity to start your business. Obviously, many people don’t always take the time required to start up a business properly. Often things work out just fine, but often they do not–and when the cause is a failure of your business type, structure, planning etc., it can be disastrous, costly and/or lead to financial troubles and debt. Setting up your business properly the first time around can save you many big headaches down the road.

When starting or maintaining a business, it is always a smart idea to obtain legal advice. As always, an experienced attorney at THE JACOBS LAW, LLC can help you with the creation of a business or help draft articles or organization and agreements for business maintenance. We can also help you convert your business into any entity type that fits your needs. If you have any questions or wish to speak to a business attorney, feel free to contact THE JACOBS LAW, LLC at CONTACTUS@THEJACOBSLAW.com .

WHEN ATTORNEYS SAY DONT TALK TO THE INSURANCE COMPANY AFTER AN ACCIDENT OR OTHER “LOSS”, THAT INCLUDES YOUR OWN INSURANCE COMPANY TOO!! HERE’S WHY…

December 15, 2011 in Your Attorney For Life and Business

Although people seem to have gotten the message that they should never speak with the opposing insurance company or any of its representatives, this message has been lost when it comes to their own insurance company.

I have recently come across several examples where one’s own words and statements, one’s own insurance company, have had devastating results. It starts like this:

The insured / policy holder gets into an accident or has his/her vehicle stolen or someone borrows the vehicle and gets into an accident, etc. etc…The policy holder thinks his/her own car insurance company works for them, so he or she speaks freely with his/her car insurance adjusters, investigators, 3rd party appraisers and anyone else who will listen SO LONG AS they are with the policy holder’s OWN insurance company. The common thinking is that one’s own insurance company is there to cover YOU, help YOU, pay YOU to fix your car or get medical treatment, because…after all…you pay THEM thousands and thousands of dollars in annual premiums right? In several recent examples, the words and statements of the policy holder himself / herself have resulted in a DENIAL OF INSURANCE COVERAGE under his or her OWN auto insurance policy.

The truth is that even though your car insurance company insures you, it is looking for any and every reason it can use to DENY YOU COVERAGE. These reasons generally include the statement “[insert name of insurance company] has concluded that there has been a violation of the insurance contract” or “a breach of the insurance contract has occurred” or “we have discovered a breach of the insurance policy’s cooperation clauses and covenants of good faith and fair dealing based upon the false information provided”.

A very large portion of the information your auto insurance company uses to deny coverage after a loss is obtained from YOU, the policy holder or your family, friends, and neighbors. Most people think these conversations are innocent and helpful, and they choose to voluntarily answer the investigator’s questions or let the adjuster take a recorded statement. And although almost every car insurance contract / policy in Massachusetts requires the policy holder to cooperate with its own car insurance company’s investigation, you are still entitled to – AND SHOULD ALWAYS – be represented by counsel before and during any such questioning or recorded statements. EVERYTHING YOU SAY can and will be used against you – just like in those police drama shows we all know and love. You may even be mistaken, outright wrong, simply not remember, but your statements will be written in stone and used against you if it provides justification for your auto insurance company to deny you coverage.

Within the past couple years, and then again recently, I have had several very nice people contact me because their car insurance company denied coverage under their own car insurance policy and the car insurance company based its denial on something the insured told his/her own insurance company. Each of them now has no coverage beyond the compulsory coverage required in Massachusetts – which means the damage to their vehicle, no matter how expensive, is entirely and solely their responsibility. If you have an auto loan, and your car was totalled, you will be forced to pay that loan yourself even though you have no car and received no insurance coverage for the loss. Of even greater risk is the fact that any claims for personal injury over $20K per person or $40K total per accident, are now the personal responsibility of the insured / policy holder – which puts your house, personal bank accounts and any other assets at risk to satisfy a court judgment or settlement.

IF you have been involved in an accident, regardless of fault, or had your vehicle stolen or vandalized, you should contact an attorney BEFORE you speak with any auto insurance company, including your own car insurance company. You may spend $500 on legal fees, maybe more or maybe less or maybe nothing at all, but the alternative potential consequences can be severe and can last a lifetime. Don’t become the next victim of your own words and statements, hire an attorney at The Jacobs Law, LLC to represent you and advise you throughout the insurance loss investigation process. You can contact us at 800-652-4783 or ContactUs@TheJacobsLaw.com.

Attorney D’Agostino Represents TJL at Second Annual Christmas with Senator Brown

December 12, 2011 in TJL News

Senator Scott Brown Hosted his “Second Annual Christmas with Senator Brown” Holiday dinner and fundraiser at the Park Plaza Hotel in Boston Saturday Night (December 9th). The Gala Event held in the Park Plaza’s opulent ballroom was the perfect picture of holiday splendor. The event offered the opportunity for friends and supporters to rub elbows with the Pick-Up-Driving, straight-talking Senator and his family Gail, Arianna, and Ayla.

Among the roster of special guests was Boston’s favorite come-back-kid Doug Flutie who rocked the crowd with his Doug & The Flutie Brothers Band. The Jacobs Law Firm was represented by Junior Partner Attorney Stefano V. D’Agostino. During the event Attorney D’Agostino logged some face-time with the Senator.

Attorney D'Agostino Meets Senator Brown

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A NOTE ON SMALL, LOCALLY-OWNED LIQUOR STORES IN MASSACHUSETTS AND THE ALCOHOL SALES TAX

December 7, 2011 in Your Attorney For Life and Business

What ever happened to the sales tax on alcoholic beverages?

In November 2010, the Massachusetts sales tax on alcoholic beverages was voted out by a margin of just under 4%. The sales tax on alcoholic beverages lasted just over one year (enacted on August 1, 2009 and repealed January 1, 2011), which is remarkable considering that Prohibition endured 13 years, surviving through three presidential administrations after its enactment.

As many residents of Massachusetts have observed, the Commonwealth has maintained a temperate mindset toward alcohol that began with the Puritan settlers, by enacting and maintaining multiple laws restricting the sale and consumption of such beverages. The Commonwealth has heavily regulated transactions involving alcohol, going so far as to forbid several practices permitted in other states including happy hours, selling alcohol on certain holidays including Thanksgiving and Christmas, and the purchase of alcohol before noon on Sundays.

Long before the sales tax was added to the purchase price of alcoholic beverages in Massachusetts, there was an excise tax in place. The tax is a fastidious one, with a rate adjusted according to the type of alcoholic beverage (beer, wine or liquor) and amount of alcohol it contains. For example, alcoholic beverages containing more than 50% alcohol are taxed at a rate of $4.05/wine gallon, Alcohol sold in containers of one gallon or less at $4.05/proof gallon, and wine at $.55/wine gallon. The proof is important in terms of taxation because the Federal Government taxes by the “Proof Gallon.” The difference between a Proof Gallon and a Wine Gallon is as follows; 200 proof, pure Ethanol has two (2) “Proof Gallons” per every one (1) gallon of Alcohol. The actual physical quantity of one (1) gallon is then referred to as a “Wine Gallon.” 190 proof Ethanol has 1.9 proof gallons per wine gallon of Ethanol.

The average purchaser of alcoholic beverages in the Commonwealth is likely unaware of this excise tax because it is absent on sales receipts, while the sales tax is clearly printed below the subtotal. The presence of the double tax that a sales tax on alcohol would create was one of the two major rationales stated by proponents of the sales tax repeal. The second criticism of the sales tax on alcohol is that it drove many customers to New Hampshire to make their purchases, putting Massachusetts liquor stores near the New Hampshire border in dire straits, and steering revenue and jobs across state lines. This is particularly troubling in Massachusetts given that most liquor stores in the state are small, locally-owned businesses as a result of the state law which forbids any person or entity from holding more than three liquor licenses in the Commonwealth for the purposes of operating a liquor store which sells alcoholic beverages that are not intended for consumption on the premises;

“No person, firm, corporation, association, or other combination of persons, directly or indirectly, or through any agent, employee, stockholder, officer or other person or any subsidiary whatsoever, shall be granted, in the aggregate, more than three such licenses in the commonwealth.”

This law gave support to the argument of those advocating for a repeal of the state sales tax on alcoholic beverages because not only did the additional tax detract from the customer base of Massachusetts liquor stores, but those liquor stores on the border of New Hampshire suffering the most were small, locally owned businesses. Although the repeal of the alcohol sales tax is a step in the right direction, repeal of all of Massachusetts’ outdated liquor laws (such as prohibiting sales before a certain time on Sundays or holidays) would benefit the Massachusetts economy by boosting the revenues of many small, locally-owned and Massachusetts-based businesses.

FAILED TO PAY A $100 MARIJUANA TICKET OR SHOW FOR THE APPEAL? AT LEAST 1 MASSACHUSETTS COURT MAY BE CHARGING NO-PAYS/NO-SHOWS UNDER MGL c.94C sec.34L (POSSESSION OF OVER 1 OUNCE)

December 6, 2011 in Your Attorney For Life and Business

As many of you may know, several years ago Massachusetts decriminalized the possession of 1 ounce or less of marijuana. It is now punishable by a civil fine of only $100.00 (See Massachusetts General Laws, Chapter 94C, Section 32L). Since enacted, the decriminalized marijuana possession statute has resulted in some interesting discussions and court cases in the Commonwealth of Massachusetts including, for example, whether the odor of marijuana can still serve as the basis for the warrantless search of an automobile or to issue an exit order to a passenger (See Commonwealth v. Cruz, 459 Mass. 459 (2011)) and the disposition of the confiscated marijuana (destroyed, no lab testing) given the right to appeal the ticket and the resultant lack proof that substance was marijuana at the hearing.

However, a new discussion (and case) has emerged: Apparently, if you appeal your $100 ticket and fail to appear, or fail to pay the $100 ticket at all, the Commonwealth of Massachusetts is charging such civil ‘offenders’ (at least 1, anyway) pursuant to MGL Chapter 94C, Section 34 (i.e. for CRIMINAL Possession of 1 Ounce or MORE of Marijuana). This seems to be happening because there is no procedure in place to enforce payment of the $100.00 fine, and no criminal possession statute for possession of 1 ounce or less.

Regardless of the reasoning behind the practice, it is a blatant violation of due process and in direct violation of MGL Chapter 94C, Section 32L as well as the will of the citizens of Massachusetts who overwhelmingly supported decriminalizing the possession of 1 ounce or less of marijuana. The Commonwealth is subjecting individuals to criminal penalties where the statute specifically provides that “possession of one ounce or less of marijuana shall only be a civil offense” (emphasis added) and an offender shall not be subject “to any other form of criminal or civil punishment or disqualification”.

Moreover, those offenders ultimately arraigned on charges of Possession of More than 1 Ounce of Marijuana (MGL c.94C s.32L) will be burdened with a CORI record entry indicating that the individual was charged with the criminal possession of a large amount of marijuana. Contrary to the clear intent of the decriminalized marijuana possession statute, these individuals could be wrongfully ineligible for student loans, public housing, public financial assistance including unemployment benefits and the charges could affect the individual’s opportunity to serve as a foster parent or adoptive parent (See MGL c.94C, s.32L). It is tragic to think of how many people’s lives may be detrimentally altered because they were charged criminally in this way for something that is only supposed to be a civil infraction – and they may not even discover the problem until it’s too late. Furthermore, it is difficult to fathom how there could be sufficient probable cause to justify the issuance of such a criminal charge considering that an ‘offender’ would not have received a $100 ticket in the first place if the amount of marijuana were greater than 1 ounce!

After researching this issue, it seems that problem stems from the fact that the Commonwealth of Massachusetts does not have a procedure in place to deal with a situation where a marijuana-ticket recipient fails to pay the $100 or does not appear at an appeal hearing and then also fails to pay the fine. The closest procedural solution seems to be MGL Chapter 40, Section 21D, and this is the statute which serves as the basis for the current practice of charging a civil ‘offender’ with the crime of possession of over 1 ounce of marijuana (pursuant to MGL c.94C sec.34). MGL c.40, sec.21D provides that a complaint may be issued, but its application to the civil offense here (MGL c.94C sec.32L) is entirely misplaced and unlawful.

MGL c.40 sec.21D only applies to city or town ordinances, by-laws, rules or regulations (like local curfews) (in addition to a handful of low-level state-wide civil infractions – MGL c.85, s.11C; MGL c.90, 18A; MGL c.140, s.173A; MGL c.270, s.16A). In addition, MGL c.40, sec.21D is inapplicable here because it requires that the ordinance or by-law expressly indicate that the offender may appear before a district court clerk for a hearing “as an alternative to criminal proceedings”. First, the legislation at issue here (MGL c.94C, sec.32L) is a state statute. Second, this state statute expressly states that there “shall only be a civil offense”, and expressly eliminates all criminal penalties as an option for the Commonwealth to pursue an offender of the statute or enforce payment of the $100 fine.

Despite all of this support for prohibiting the application of MGL c.40 sec.21D to no-pays or appeal-hearing-no-shows, at least one court in Massachusetts has issued a criminal complaint for a violation of MGL c.94C, 34 (Possession of Over 1 Ounce of Marijuana) as the next step in the penal process to punish the ‘offender’ and/or enforce payment of the $100 fine for the civil infraction of marijuana possession.

The Legislature should act quickly to resolve this gap in the procedure for handling this civil infraction and no-payment of the $100 fine. Until then, ‘offenders’ will continue to be charged for a crime they clearly did not commit and for which there is absolutely no basis, and the criminal charge will follow the offender for life, inhibiting his or her ability to obtain student loans, public housing, unemployment benefits or become a foster parent.

UPDATE: After originally drafting this TJL Law-Blog, a hearing was held on a Motion to Dismiss and Expunge filed by The Jacobs Law LLC on behalf of our client. After a brief, but interesting oral argument, the Honorable Judge dismissed the charge for Possession of Over 1 OZ of Marijuana, but denied the request to expunge the charge from the client’s record, and assessed a $50 fine for failure to appear at the originally scheduled arraignment (which was on the possession charge that never should have been brought in the first place). Nevertheless, it seems this issue – couched in terms of a ‘criminal penalty’ where the statute expressly states the “only” penalty shall be a civil one, and no other civil or criminal penalties shall apply – is ripe for an appeal — so stay-tuned for future developments. Of particular note, too, is the possibility that the charge in this case was a ‘mistake’ – which is entirely plausible. However, another counsel informed me that he was aware of other ‘offenders’ who have experienced similar action, so the jury is still out on that issue it seems.

If you have been charged with Possession of Over 1 Ounce of Marijuana after originally receiving a $100.00 ticket, you should contact an attorney immediately – whether or not your case has been disposed of, as it could have the serious long-term affects referenced above. An attorney at The Jacobs Law, LLC is available to assist you to handle this type of criminal action including any such case that has already been disposed of. Contact The Jacobs Law, LLC by email at TJacobs@TheJacobsLaw.com or phone at 800-652-4783.

ENFORCEABILITY OF NON-COMPETE, NON-SOLICITATION & NON-DISCLOSURE AGREEMENTS

November 2, 2011 in Business / Corporate Law

Restrictive Covenants are contractual agreements between employees and employers, or between the buyer and seller of a business. Non-Competition Agreements (also called Non-Compete Agreements, Covenants Not to Compete, or simply non-competes) are agreements whereby the employee/seller promises not to compete with the employer / purchaser of the business for a specific period of time and/or within a particular geographic area should the relationship terminate. Non-Solicitation Agreements are agreements whereby the employee or seller of a business agrees not to pursue the customers, clients and/or other employees of the purchaser / employer. Non-Disclosure Agreements (also called Confidentiality Agreements) are agreements whereby the employee or seller of a business agrees not disclose the Confidential Information learned during and/or through the relationship between the parties. Massachusetts courts have generally enforced such covenants where necessary to protect trade secrets, confidential data, or the employer’s good will, but there are specific limitations to these agreements and Massachusetts law on Non-Compete Agreements may be changing in the very near future. In enforcing a Non-Compete Agreement, the courts balance the reasonable needs of the former employer / purchaser of a business against the rights and interests of the employee to earn a living. They also take into consideration the purpose of and manner in which the agreement was made, whether there was sufficient consideration to support the agreement, and the public’s interest in not enforcing Non-Compete Agreements if they interfere with ordinary, healthy competition or violate some other aspect of public policy.

Confidential Information or trade secrets are generally defined as valuable information used in the business that gives that business an advantage over a competitor who does not know or have access to that information. The greater the value attributed to the information, the more likely the courts will enforce the Restrictive Covenant. However, courts typically do not enforce the agreement if the employee or seller of the business can demonstrate that the Confidential Information was not disclosed by him/her/the business or was made public by some other unrelated individual. Good will is generally defined as a beneficial relationship between a business and its customers or clients. The disruption of the good will relationship between a business and its customers occurs when a salesperson leaves his employer and attempts to entice or solicit the former employer’s customers to now become customers of the new employer.

A Non-Compete Agreement will generally only be enforced by the courts if the restrictions and limitations imposed on the employee / seller of a business are reasonable in time and geographic area. Short-term employees are not as great a threat to the former employer’s good will relationship with its customers than long-term employees. Massachusetts courts consider the totality of the facts and circumstances in determining whether to enforce Restrictive Covenants, such as a Non-Compete Agreement. For example, courts will consider the nature of the employment, the relationship between the parties, the relative bargaining power, whether the terms and provisions were negotiated, the consideration (i.e. compensation) the employee or business seller was given for his/her agreement to the Restrictive Covenant, and whether the employee was terminated or left the employment voluntarily. Moreover, courts examine the necessity of the time and geographic restrictions for the protection of the employer’s business and balance that necessity against the right and interest of the employee to work to earn a living. Restrictive Covenants designed to protect an employer’s good will relationship with its customers will generally be enforced with respect to the geographic area previously served by the employee, especially when the employee was a salesperson. However, courts have the power to reduce or expand the scope of the geographic area as it deems just and necessary.

The court will generally not uphold a Non-Compete Agreement where the employee was placed in duress or coerced into signing a Non-Compete Agreement, Non-Solicitation Agreement or Non-Disclosure Agreement. In addition, courts typically refuse to enforce Non-Compete Agreements if the employee was forced to sign it after the employment began as a condition of keeping the employee’s job. Also, if the employee was discharged by the employer without adequate cause or if the employer breached the employment contract in some other manner, the courts may not enforce the Non-Compete, Non-Solicitation, and Non-Disclosure Agreement.

Massachusetts courts will also generally refuse to enforce a Non-Compete Agreement against certain types of employment positions to due public policy reasons and/or statutory prohibitions. For example, M.G.L. c.112 §12X specifically provides:

“Any contract or agreement which creates or establishes the terms of a partnership, employment, or any other form of professional relationship with a physician registered to practice medicine pursuant to section two, which includes any restriction of the right of such physician to practice medicine in any geographic area for any period of time after the termination of such partnership, employment or professional relationship shall be void and unenforceable with respect to said restriction; provided, however, that nothing herein shall render void or unenforceable the remaining provisions of any such contract or agreement.”

There are nearly identical statutory, regulatory or industry-wide prohibitions applicable to (1) Registered Nurses: M.G.L. c.112 §74D, (2) Psychologists: M.G.L. c.112 §129B, (3) Social Workers: M.G.L. c.112 §135C, (4) Broadcast Industry Employees: M.G.L. c.149 §186, (5) Lawyers: SJC Rule 3:07, Rule 5.4, and (6) Financial Services Advisors: FINRA Rule 2140.

If you need an attorney to draft or review a Non-Compete Agreement, Non-Solicitation Agreement, or Non-Disclosure Agreement, or to litigate the enforceability of these types of agreements, please contact an attorney at The Jacobs Law, LLC at 800-652-4783 or ContactUs@TheJacobsLaw.com.

BEWARE OF BOILER-PLATE NON-COMPETE AGREEMENTS…

October 23, 2011 in Business / Corporate Law

…as well as Non-Disclosure Agreements, Non-Solicitation Agreements, and other Restrictive Covenants!

Massachusetts has long been poised to change the law with regard to Non-Compete Agreements (also known as Non-Competition, Covenants Not to Compete, or simply Non-Competes). This type of agreement is typically combined with other restrictive covenants like non-solicitation agreements and non-disclosure / confidentiality agreements.

The latest bill before the Massachusetts Legislature is H.2293 “An Act Relative to Noncompetition Agreements”. If your non-compete agreement was drafted before this bill, and fails to take into consideration the new limitations and requirements contained in this new bill, even though this bill has not yet passed, you may discover the hard way that your non-competition agreement is unenforceable. See also the remarks prepared by the Massachusetts Housing and Economic Development Secretary Gregory Bialecki before the Joint Committee on Labor and Workforce Development on September 15, 2011.

However, the problem with boiler-plate non-competition, non-solicitation and non-disclosure agreements does not stop there. The law, and especialy case law (judge made decisions that serve as precedent for future cases) is different from state-to-state. Therefore, the requirements of an enforceable non-compete agreement vary from state-to-state as well. A non-compete agreement (or non-solicitation / non-disclosure agreement) that was drafted with one state’s laws in mind, may be entirely inapplicable to another state – and therefore unenforceable – eliminating the protections they can provide to your business.

Some key issues affecting enforceability and which can vary from state-to-state include (1) the reasonableness of the geographic restriction and duration of the time constraint, given the facts of each case, (2) whether the non-compete agreement was presented to the employee upon the start of employment, mid-employment or upon termination of employment, (3) whether there was consideration (some additional benefit to the employee) to support the non-compete agreement (continued employment alone is generally insufficient) and (4) whether the non-compete agreement violates public policy in some way. It is this public policy argument that could be the most devastating to the enforceability of your non-compete agreement, especially if other elements of a valid and enforceable non-compete agreement are lacking.

If you have non-compete, non-solicitation, or non-disclosure agreements with your employees, you should consider revising them and updating them to reflect the current state of the law in the Commonwealth of Massachusetts with regard to non-compete agreements. If your business has no non-compete or other restrictive covenants with its employees, you may want to consider using them to protect your business, customer base, confidential information, trade secrets and other key information. If you are an employee who has been presented with a non-compete agreement, or an employment agreement that contains non-compete, non-disclosure and/or non-solicitation provisions, you should have an attorney review that document BEFORE you sign it. Similarly, if you are involved in a dispute over a non-compete agreement, non-solicitation agreement, or non-disclosure agreement, it is extremely important that you consult an attorney.

The Jacobs Law, LLC is based in Boston, Massachusetts and has experience drafting and litigating issues involving non-compete agreements in Massachusetts. Email The Jacobs Law, LLC at ContactUs@TheJacobsLaw.com if you need an attorney to draft, revise, or review an employment agreement that involves non-compete, non-solicitation or non-disclosure agreements or other restrictive covenants. The Jacobs Law, LLC can also pursue or defend the enforcement of non-compete, non-solicitation or non-disclosure agreements against an employee.

For additional resources go to “Massachusetts Law About Non-Competition Agreements” at the Massachusetts Law Library online.

DON’T LET CREDIT CARD ISSUERS TAKE ADVANTAGE OF YOU! KNOW THE RULES…

September 28, 2011 in Consumer Law

Know the current law and ensure your credit card issuers are in compliance.
Current laws such as the Credit Card Responsibility Act, mandate that creditors comply with strict rules regarding the processing of payments, allocation of payments, assessment of fees, and the increase of interest rates.

For example:

• When a payment due date falls on a holiday or weekend, that payment must be considered on time when it is received on the first business day after the weekend or holiday.

• Billing statements must be sent at least 21 days before the payment due date.

• As of July 1, 2010, institutions are prohibited from charging overdraft fees for ATM and one-time debit card transactions unless the cardholder specifically “opts in” for overdraft protection.

• Payments in excess of the minimum payment must be applied to the highest-interest rate balances on your account.

• Except for payments made over the phone less than two days before the due date, no fees may be charged for making payments online, by mail, or over the phone.

• As of August 22, 2010, institutions are not allowed to charge more than $25 for late payments unless one of your last six payments was late, in which case the institution can charge up to a $35 late fee. Also, the late fee may not exceed the amount of the minimum late payment. For example, if your minimum payment due is $20 and you pay it late, the institution may not chage more than $20 in late fees. However, the institution may be able to charge a higher fee if it can demonstrate that it actually incurred greater losses as a result of the last payment.

• Multiple fees for single late payments are prohibited.

• If a cardholder “opts in” to over-the-limit protection, he may only be charged one penalty fee for exceeding his credit limit in a given billing cycle.

• Cardholders cannot be charged an over-the-limit fee as a result of a hold on your credit limit.

• Credit card interest rates may not be increased during the first 12 months of opening a credit line unless such rate increases were disclosed when the cardholder opened the account.

• Promotional rates must last at least 6 months.

• Creditors must give at least 45 days notice before increasing a cardholder’s interest rates.

• Increased interest rates must be reviewed and lowered if the review shows improved payment habits.

• Creditors are required to re-evaluate interest rate increases adopted since the start of 2009 and to reduce rates when appropriate.

It is also important to know that these rules may not apply to business/corporate credit cards. Furthermore, there are loopholes and exceptions that exist for credit card issuers. For example, although credit card issuers are generally prohibited from increasing a cardholder’s interest rates during the first 12 months of the account, they may increase the rate if the cardholder makes a late payment or becomes delinquent on payments altogether.

Know the law and use it to protect your credit and preserve your money. This list of rules and regulations is certainly not exhaustive, and you should contact an attorney at THE JACOBS LAW, LLC if you feel you have encountered a credit card company or financial institution that is failing to comply with the law.

The Jacobs Law, LLC
101 Tremont Street, Suite 712
Boston, MA 02108
800.652.4783 (P)
888.613.1919 (F)

DOES MY BUSINESS REALLY NEED INSURANCE?

July 7, 2011 in Business / Corporate Law

Did you know that there is a type of commercial business insurance for any kind risk you can imagine? When people think of these types of coverage they probably think about insuring factories or storefronts. The truth is that there are ways to insure just about anything, just look at professional athletes and actresses that have policies on their legs for millions of dollars in the event of an injury…like Troy Polamalu who insured his hair for $1Million (just in case he gets into a fight with scissors and loses). My point is that if you have a need for something to be insured for your business then I can guarantee you that it can be written into a policy.

Most people hate to talk about insurance, but most businesses no matter how big or small need to have some kind of insurance in order to operate and assure their business partners of their solvency in case of the unthinkable. If you are looking to protect yourself from risk your goal in the end is to purchase the best and most affordable coverage. We have listed some of the more popular types of business insurance below. This way you can start making a list of the different types available that you might need for your business to operate smoothly and efficiently.

Whether you are starting a new business or have owned a business for many years, commercial insurance can be one of the most important financial investments you make in the life of your company. Operating a business is challenging, even without having to worry about suffering significant unforeseen financial loss. Commercial insurance can protect you from some of the most common losses experienced by business owners – losses such as property damage, business interruption, theft, liability, and worker injury. Purchasing the appropriate commercial insurance coverage can make the difference between going out of business after a severe loss or recovering with minimal business interruption and financial impairment.

The 9 Different Types of Major Commercial Business Insurance:

1) General Liability – One of the reasons general liability is so popular is that it covers and protects general things such as injuries, property damage, accidents, or negligence claims. Some policies are also designed to protect your company in the case that people slander your business reputation and it costs you money or clients.

2) Property or Casualty – Usually these types of policies are lumped into general liability insurance, but they can also be interchangeable, so pay close attention when you are reviewing your policies. Remember, peril specific policies such as flooding, fire, crime, and business interruption is not something automatically covered under most property insurance, so these types of coverage will need to be added separately.

3) Product Liability – This is a way of creating a liability shield. As you are responsible for your products, insurance will be able to cover you in case your product causes harm or does not operate as intended.

4) Life & Disability – Personal life and disability insurance aside, you might want to consider insuring key employees in case of death or disability. The employees that make your business operate smoothly can create business problems if they are no longer around to help.

5) Commercial Auto – This is the same type of insurance as you have for your personal car but it is meant to cover your business fleet.

6) Business Interruption – This insurance protects you in case there is an unforeseen interruption in business. Some example can be: accidents that shut down your operations or a natural disaster that make it impossible for you to operate your business.

7) Home Business – Your home business is NOT covered under your homeowner insurance. Therefore you cannot recover business assets if they are destroyed by fire, flood or accident. As some policies cover home business, they are nowhere near as comprehensive as if you had home business insurance.

8) Internet Business – The number one problem with having an internet business is the security for your customers. Insurance can cover damage to your servers and any data lost as a result of an attack on the integrity of the website. It can be a stressful process but if you have insurance the inconvenience is time not money.

9) Specialty Insurance – Dentists, Doctors, Accountants, and Not for Profits can all have their businesses covered for miscellaneous things that may go wrong such as errors on taxes or malpractice suits. As a matter of fact all active, non-government lawyers are required to have this insurance.

Now that we have discussed some of your options for attaining commercial business insurance it’s time for you to think about what insurance your business needs. A couple of things to keep in mind when talking to insurance companies: Customer service goes a long way with insurance agents. Make sure you get an idea that they are going to be there for you for the long haul, not just for when something bad happens. Most good insurance agents will check in with you periodically to see if anything needs to be updated in your policy. Shop around and get a bunch of quotes from different companies, because you will have more options and the negotiating power to get the best overall coverage for your company. Lastly, if any issues, concerns or problems arise please do not hesitate to contact The Jacobs Law LLC and we can help you with your insurance needs.

CHOOSING A LAWYER WHO IS RIGHT FOR YOU

July 7, 2011 in Uncategorized

Choosing the right lawyer is not as easy as one might imagine. For a small to medium business, the right lawyer can save you thousands of dollars in fees, litigation costs, and, sometimes most importantly, stress. Many lawyers have specialties, areas of focus and sometimes a ‘bedside manner.’ Of course, choosing a lawyer will largely depend on the needs of your business. However there are a few important points you should consider in your decision. This entry, by no means, is meant to list all the categories in evaluating a good lawyer, but is meant to provide some insight that might be easily overlooked when going through a stressful legal situation.

A lawyer is a specialist who you hire to zealously represent you in the legal world. The lawyer’s job is to protect your legal interests without violating the law or rules of ethics. Metaphorically, he or she is the seven-foot, three hundred pound, bodyguard you hire to insure that you don’t get hurt by others, or do something that might result in hurting yourself.  In a lawyer-client relationship, you are the boss. You are in charge of your legal future. You make the decisions based on the lawyer’s advice, and the lawyer executes those decisions. As you can see, being a lawyer comes with a lot of responsibility, and trust, so as a client it is very important to have the right attorney looking out for you best interests.

The first thing that you might want to consider is the availability of the lawyer you want. Very often there is a lot at stake when a legal action is undertaken. Unless you are willing to pay a lot of money, a lawyer will have other clients. He will not be able to devote his undivided attention to your specific case, so it is important to know how easy you can get in touch with your lawyer. Nobody wants a lawyer that doesn’t return his or her phone calls or is so pressed for time that he/she cannot put the time and effort necessary for your case to succeed.

Another thing that you might want to consider is the knowledge of the lawyer in a particular legal field. Almost all decent lawyers have a general knowledge of the law. Most lawyers focus on a few fields of practice. This usually means that they are more experienced in those fields. However, keep in mind that “knowledge” is not always synonymous with “experience”. A newer attorney may know more about recent law changes or altogether new laws, regulations or cases that affect your business.  Likewise, a newer attorney may be more motivated and have more time to devout to your case or legal issue. It is also likely that a newer, but knowledgeable attorney is less expensive. As a business owner you need a lawyer that can deal with the particular legal issues that affect your business and commercial industry.

Next, we all know that money is very important to a business owner and ‘the bottom line’. A lawyer works for you. Like any other employee, for a fee, your lawyer will provide you with a service. The best thing to do about the cost of legal services is to be direct sand open with the lawyer. It’s not a negotiaion, but many attorneys will work with their clients if their stated rate is an issue for the client. A lawyer may still take your case at a reduced rate or allow you to choose a payment structure (like flat fee) or payment plan as an alternative. Lawyers need business too, and running a law practice is not much different than running your business – you do what you need to stay in business. However when you do start looking at lawyers, it would be wise to check if they charge for their initial consultation and what other expenses they bill for. Some lawyers will not charge you for simple 10 minute phone calls about a very specific, quick issue; while others will bill for everything, including a fax or a copy. Before you talk to the lawyer, their legal assistant or paralegal should be happy and willing to tell you the fee requirements of the lawyer and whether alternative billing methods are available, especially for business clients who often provide repeat business.

The most important thing that you should look for in a lawyer is whether or not you feel you can be open, honest and trust him or her. The attorney-client relationship is considered to be sacred in the legal community; similar to talking to your priest. Whenever you consult your lawyer he or she is bound by a duty of confidentiality and legally no court can compel the lawyer to talk about your communications with them, except, maybe, in the most dire of circumstances or if you threaten to committ a future crime.

Finally, an attorney’s ‘bed-side manner’ can often mean the difference between lengthy and costly litigation or a cheaper, quicker resolution. The ‘Attack Dog Lawyer” is often not your best choice. A good lawyer can turn that aggressive nature on and off, and understands when it is in the best interest of the client to compromise. A highly aggressive attorney can often cost you thousands more in legal fees because he or she fails to recognize that a resolution will ultimately save the client money while getting much of what the client wants. But, of course, at times money is no issue and it is the principle that really matters. If cost is not a concern and you want to pursue your case on principle, you should make your lawyer aware of this and he or she should proceed according to your wishes. However, expect to be required to pay to a higher retainer if you go that route.

There are just several of the many things that you should consider when hiring a lawyer. Consider choosing The Jacobs Law, LLC to handle your business law issues. The Jacobs Law, LLC understand the needs of and legal issues affecting small to medium-sized businesses and strives to meet your specific needs and budget. If you have any questions or concerns, call or email now to speak with an attorney who will be happy to help: 800-652-4783 (Phone) // TJacobs@TheJacobsLaw.com

YOUR RIGHTS AS A TENANT

July 7, 2011 in Consumer Law

Tenants in Massachusetts are entitled to a myriad of rights under state law in the Commonwealth of Massachusetts. In this entry of The Lawg, we discuss a tenant’s habitability rights. These rights entitle the tenant to a safe and habitable living environment throughout the period of their tenancy. The laws that detail habitability are listed under the State Sanitary Code. In a separate entry we will discuss the actions that tenants can undertake to compel a landlord to maintain his or her obligations under the lease.

The Massachusetts state sanitary code is located on the Massachusetts State government website. www.Mass.Gov/legis.  If you believe that your landlord is ignoring his responsibilities to you, it would be useful to see if there is a statute that prohibits the landlord’s behavior. Since it is impossible to cover every contingency that the habitability rights would apply to, we discuss a few of the most common.

First, animals in an apartment can be fun, but unwanted critters, like mice or rats or BED BUGS roaming your apartment are unnerving. If your lease is silent on the issue of responsibility for such pests, the law in Massachusetts splits the responsibility of the landlord and tenant based on the rental unit status. If you live in a building with a single living unit (i.e. the landlord owns one unit and you live in it) then you are responsible for the prevention from and extermination of any insects, rodents and even skunks. However, if you live in a building that has multiple living units, (i.e. the landlord owns 2 or more units and you live in one) then the landlord is responsible for the prevention and extermination of pests. The issue can be slightly more complicated if it is determined that the landlord’s failure to maintain the building / unit is what has caused the pest problem.  If you feel your situation falls into these categories, please feel free to call The Jacobs Law, LLC to discuss your options with an experienced Massachusetts attorney.

Next, nobody likes cold showers. Under Massachusetts state law, everybody is entitled to hot water.  The sanitary code outlines basic requirements for the hot water system in your unit. The temperature of the hot water cannot drop below 110° Fahrenheit (43°C) and not exceed 130° Fahrenheit (54°C). The hot water must maintain functioning pressure and quantity. If there is a discrepancy in these temperatures it is the responsibility of the landlord to fix it. Look towards your lease agreement to see if you are required to provide the fuel for the hot water system or if the landlord is going to pay for it (i.e. if heat/hot water are ‘included’). If there is a problem with the hot water system, the inspection of the system should be done by the landlord. Furthermore the landlord has a duty to replicate the situation surrounding the problem as you describe it. This is meant to identify the problem as you experienced it.

Seeing your breath in the winter can be amusing, but not when it is in your home in mid-January in New England. In Massachusetts, the Department of Public Health mandates that during certain times of the year the heat in your unit MUST be on. From September 15th to June 15th you must have heat available to your unit. Furthermore, if the temperature is controlled by the landlord, it cannot exceed 78° Fahrenheit (25°C) during the winter season. The time of day is also very important. Again, if the landlord controls the heat in your unit/building, the law states that between 7AM and 11PM the temperature in your unit cannot drop below 68° Fahrenheit (20°C), and between 11PM and 7AM the temperature cannot drop below 64° Fahrenheit (17°C). If YOU pay for and control the temperature of your heat, then you are free to put it as high as you want. However, be careful, because you are required to maintain the heat from falling below freezing in the winter to avoid bursting the pipes.

Lastly, we discuss a worst case scenario…total loss due to fire. There are a few things that every tenant should know about their unit to secure their safety and their belongings. First, the landlord has a responsibility to maintain a safe way to exit the unit and/or building. This means that there can be no obstruction of a reasonable exit out of your home. There must also be 2 means of exiting your unit in case of a fire. One can be a window, but you must have access to the ground below and the window must be a certain size and type to allow you to get through it. Second, the landlord needs to install locks on doors and windows to prevent unlawful entry but those locks need to be uncomplicated so that you can escape if need be. Third the landlord has to provide your home with smoke detectors and carbon monoxide alarms. It is their duty to maintain and install such devices, and their failure to do so is likely a breach of your lease as well as a violation of Massachusetts Law

The above is a short explanation into your rights as a tenant in Massachusetts.  In general, Massachusetts law is very “tenant friendly”. It provides for penalties against landlords for certain violations, including giving tenants the right to withhold rent under certain circumstances if problems / violations are not fixed within a reasonable time after notifying the landlord of it. The Habitability laws of Massachusetts attempt to guarantee the basic necessities that our society expects each tenant to have. If you are concerned that your landlord has failed to meet his/her obligations under the law or your lease, or has violated your tenant rights, please do not hesitate to contact an attorney at The Jacobs Law, LLC.  We will try to resolve those issues for you and pursue a claim against your landlord if necessary.  However, above all else, you should never take any legal or financial action against your landlord without contacting a lawyer first.

HOW DO I SET UP A SOCIAL MEDIA POLICY FOR MY BUSINESS?

July 7, 2011 in Business / Corporate Law

Today, we discuss how a business can protect itself from slanderous website posts. Regardless of how you feel about social networking websites, we have all heard about the unfortunate stories where an employee gets fired because of something they posted on one of these widely used, and viewed, sites.  It happened recently to a local teacher/school administrator. As a business owner, firing somebody can lead to unwanted legal action.  Employees who feel that they have been wrongfully fired can pursue those claims in a court of law.  But, as a business owner, you main concern is to ensure that you have a Use of Social Media Policy, that it is enforceable and not unconstitutional, and will protect your business from negative press or rumor.

First, we discuss the two types of employees your business may have. Most employees are classified as “at-will”. When you hire an at-will employee, there is no written contract in such an employment. Most importantly, either party can terminate the employment at will.  Several exceptions do exist, especially if unlawful discrimination is involved.  However, for your purposes we do not need to worry about the exceptions, except for one that we will discuss later. The other type of employment is one formed under an “employment contract”. This is usually referred to as a “contract of service,” but not to be confused with a “contract for services.” An employer and employee sign a contract that states specific conditions of the employment that both sides have to fulfill in order to have a successful relationship. It defines the rights and responsibilities of the employer and employee. Termination of a ‘contract’ employee is a lot more difficult, especially if the reason you want to terminate the employee is not part of the contract.

Now let us discuss the route that should be taken to ensure that you can legally enforce your Social Media Policy and a termination based on a breach of that policy will be legal justified in a court of law.  Let us first look at the ‘at-will’ employee/employer relationship.

1)     Since the relationship is ‘at will’ and termination can happen at any time for almost any reason, very little justification needs to be given for the termination.

2)     However, it is better to have as much justification for the termination as you can to ensure that you do not leave anything to chance.

3)     If you have a social media policy or are thinking about implementing one it is important that you provide your employees with notice of it and a copy.

4)     If you can, hold an employee / staff meeting outlining the policy. If logistics are a problem in your office, make sure every employee receives a copy of the policy and has an opportunity to review it.

5)     Have your employees sign a statement that they have received, read and understand the social media policy. Make it clear that the policy goes into effect from that date forward and will carry consequences if violated.

6)     Now lets talk about the termination exception to the ‘at-will’ employment that might affect you in this situation. It is important to follow your business’ policy on termination. If you do not do so, the employee might have a valid claim for wrongful termination.  This is why it is important that they acknowledge their understanding and agreement to the social media policy.

7)     Always contact a lawyer when you have any doubt whatsoever about the legality of an employee’s termination. It could save you a lot of money and aggravation in the long run.

For an employee who you have an employment contract with, it is a little bit harder to implement a social media policy during their course of their employment. You may want to include in the original employment contract that future business-wide policies shall be complied with.  Below are some points that you may find useful in dealing with contract employees and your new social media policy.

1)     If a social media policy has been implemented after entering into an employment contract with an employee, but before it ends, he or she may be exempt from the new policy.

2)     Once the original employment contract is executed, modifications, like a new employee policy, can be difficult to implement.

3)     Have a lawyer look over your employment contract. Hopefully the contract includes a provision that will allow you to add and implement the social media policy, and hold the employee to it.

4)     If the contract does not have any flexible provisions, there are two courses of action you can take.

Wait for the contract to expire and before re-signing a new contract. Then have a lawyer include the social media policy directly into the new employment contract.

Enter into a separate contract with the employee that makes them bound by the social media policy. You would need to extend their employment term, increase compensation or provide some other ‘consideration’ to make this binding.

5)     Unless directed by your lawyer, never attempt to fire an employee with an employment contract even if he/she refuses to abide by your social media policy. If you do, you may not only violate employment law but you might also breach the original employment contract.  Such litigation is expensive and will unnecessarily consume business resources.

Instituting a social media policy in a business can be a very useful tool in maintaining the positive image and good will of your company. However it is very important to be careful about the implementation and enforcement of such a policy on your employees. The Jacobs Law LLC is happy to help you and your business with these matters. Whether it is a single termination of an ‘at-will’ employee or the drafting and implementation of a social media policy into your business, we can help you achieve the results you want in your small to medium-sized business. Please do not hesitate to call an attorney at The Jacobs Law, LLC with any questions or concerns on the subject of social media policies.

WHAT IS VICARIOUS LIABILITY AND HOW DOES IT AFFECT YOUR BUSINESS?

July 7, 2011 in Business / Corporate Law

As a small to medium business expands and starts to hire new employees, it is important to know your risks as an employer. In certain circumstances your business can be liable for the harmful actions of your employees. This is called “Vicarious Liability.” There are important things to remember with this legal doctrine. Probably the best way to illustrate this principle is through a hypothetical.

You started a business called “Burnside Hotdogs.” Over the past several years business has been very good. As a result you decide to open four more locations that continue to bring in substantial revenue. Naturally, when you open the new locations you hire extra staff. For each additional branch you hire a manager, a cook, a busboy, and a cashier. In addition since the locations are in a college neighborhood you decide to stay open late to cater to the kids coming back home for a night of partying. One day, an intoxicated college kid enters your establishment and starts to disrupt your business. The manager directs the busboy (who happens to be the Massachusetts weight lifting champion) to “Escort the gentlemen off of the premises.” The busboy takes the kid and not-so-gently pushes him out the door. With the momentum the door and the kid hits a girl on her way back home and breaks her nose.

This is a horrible scenario, but it is absolutely feasible. Now let us examine the legal risks of the parties involved. It is very likely that the girl in the above scenario will attempt to get compensation from the wealthiest source. The busboy might be directly responsible but he is only a busboy and might not have a lot of money. The same principle applies to the manager of the hotdog store. Even though she is in a little better position than the busboy, the restaurant and you as the owner are going to be named in the lawsuit.

The ability for the girl to sue the employer for the actions of the employee falls under the principle of “Vicarious Liability.” As an employer you directly have the power to control the employee. With this control comes the means to prevent the harmful action. However, the law recognizes that an employee has his own will and might act in a manner that is not consistent with the employment.

The legal risk of the employer rests on the actions of the employee, acting in his capacity as allowed by the employer. In short, the employee acts in the scope of his employment. It is possible for the employer not to be responsible for the actions of his employee when the employee does not act in furtherance of the employer’s interest. The law calls the employee’s actions a “frolic.”

To come full circle with the hypothetical, let us look at the legal risks that the busboy, manager and you as the owner would have in such a situation. First, the busboy can be sued because he did the pushing and is the first link in the chain of harm. His actions directly created the harm caused. Next, let us look at the manager who gave the direction to remove the drunken kid from the premises. It was her order that made the busboy act. Moreover he is a weightlifting champion and it could be easily foreseeable that he might use a little bit of excess force. The law will view the busboy as a tool for the managers will. Finally, you as an employer might also be liable because you are the one that appointed the manager and the manager is acting as your representative. By assigning a representative you are assuming responsibility for the actions of that manager. The manager is acting on your behalf, they are perpetuating your interest and you are benefiting from this representation.

As you can see this is a very complicated issue because you can be held liable for a course of action that other people have initiated. As a business owner it is possible to have to pay for the harmful actions of your employees. However there are remedies that a good lawyer can institute to shield you from such liability and in case of legal action can minimize the fallout from a series of unfortunate events. If you are ever in need of liability defense or liability prevention, The Jacobs Law, LLC can help you with any questions or concerns.

WHAT TO DO WHEN YOU FIND DISCREPANCIES IN YOUR BANK ACCOUNT STATEMENTS

July 7, 2011 in Your Attorney For Life and Business

It is every person’s nightmare that one day they access their savings account and with no fault of their own the balance is zero. In the present economy this seems more daunting than ever. The troubles with financial institutions might be out of our hands but mistaken money transfers and incorrect account balances are not. In this entry we will talk about the Electronic Fund Transfer Act.

The Electronic Fund Transfer Act (EFTA) establishes rights and liability of consumers and financial institutions when they participate in electronic funds transfer activity. This could mean that the bank misplaced a fund transfer that you wanted to make between accounts, or there has been an ATM error, or if the balance in your account is simply wrong. This act is meant to protect you from inadvertent mistakes that the bank is responsible for but might deny you the credit on your account.

First lets talk about some exceptions to the act that might be of concern to you as a customer. First, any transaction that you set up to automatically transfer money into another account is not covered. The legislature reasoned that you are in the best possible position to prevent error so if an error occurs than you should bear the burden of it. Second, as a consumer this is not the act that gives you the right to stop a payment. Third, the EFTA does not cover all electronic transfers. If you have gift cards, prepaid cards, or phone cards, they are not covered under this act. Lastly, this act gives you some rights, but if your states rights are greater than the rights given by this act the state rights are preeminent. Basically whichever rights are greater, state or federal.

Another great protection this act provides is associated to your debit or checking card. If you lose your card and report it to the bank within two business days, you are only liable for $50 if somebody uses your card to buy something. If you wait more than two days, you are liable for $500. However do not wait over 60 business days because then the act imputes all the liability on to you and you can loose all the money in your account plus any applicable overdraft fees. So lets talk about the fact that your account has an error on it and it doesn’t fall into one of the above categories. So this is what you have to do under the act: Write or call your financial institution immediately if possible, if not make sure it is 60 days from the date of the first erroneous statement, or from the time you should have first known about it. Give the bank your name and account number. Explain to them that you believe there is an error in your account, what it is, the money that is missing, when you first noticed it, and that you are taking action as soon as you found out about it. Your financial institution might require you to send written notice of error within 10 business days. Now this is the responsibility of your financial institution: Within 45 days they must promptly investigate and resolve the error. Note that in certain circumstances the investigation may take up to 90 days. If the investigation takes more than 10 business days, the financial institution must credit your account with the amount in dispute. They must notify you of the result of the investigation. So they either fully re-credit your account, or they must explain to you in writing why there was no credit and that they are deducting the re-credit. You have the right to request copies of the investigation files.

The above is just a quick overview of what the law is on the subject of error under the Electronic Fund Transfer Act. If you have any questions or concerns please contact The Jacob’s Law, LLC and we can help you figure out what consumer rights you are entitled to.

HOW BUSINESS OWNERS CAN DEAL WITH ONLINE CUSTOMER REVIEWS

July 7, 2011 in Business / Corporate Law

Nowadays, everyone’s a critic. Thanks to the internet, the person who was once your customer is now a reviewer with an opinion heard by thousands, if not millions, of people. Personal blogs and websites such as Yelp ® have facilitated the emergence of the individual opinion. Potential customers scour the posts looking for the best place to visit or, more importantly, which to avoid like the plague. So, naturally, a well articulated negative opinion-post could have undesirable results for any business, and an especially detrimental effect on Small to Medium-sized Businesses. The question becomes: how do you protect yourself from the negative attention one person might bring to the business you have worked so hard to build and maintain?

Imagine that your business gets a negative review on a widely visited website. The review complains about the services and products. It goes on to say that your business is not worthy of its customers. Over the next few days you see interest in your business diminish and a few regulars mention the negative publicity. You contact the website and request that the review be taken down. The website states that the review can only be taken down by the author. You ask the identity of the author and are told that it is anonymous. You begin to think that you are going to have to contact your lawyer and file a defamation lawsuit. Stop right here; there are many alternatives to dealing with such a situation.

Review sites act as a public forum to freely express opinions and Section 230 of the Communications Decency Act legally protects them from liability. This law provides nearly complete immunity for such websites from any harmful information posted by its members. This means that legally the review website is not held responsible for damaging information about a business.

Websites, just as Internet Service Providers, do not have to disclose the identities of their members. The only time that they would surrender such information would be by an order of a court. They are usually bound by a privacy agreement that members consent to when signing up for the website’s service. If they violate that contract the website would be responsible to the member for damages associated with such disclosure.

Although the situation may look bleak and the Small Business Owner may feel helpless, there are several ways to protect your business that do not violate privacy agreements. The following is a list of options for resolving this issue with minimal effort:

1)     Ask the website if there is a way to contact the member without revealing their identity. Usually a website will let you write to the member directly. You can then request clarification for the negative review.

2)     Offer an incentive to the member who wrote the negative review. Understand his position and persuade him to take another look at your business. Suggesting a ‘peace offering’ might be enough to change the reviewer’s cold demeanor.

3)     Start a positive marketing campaign on the review website. Offer special deals to members of the website and encourage them to make their own opinions about your business instead of listening the negative reviewer.

4)     Create a profile for the business and become active in the online community. By participating in social networking your business will attract new customers and increase the number of reviews written. This will provide a more comprehensive look at the quality of service and product your business provides. As the number of reviews grows the single negative review will become less and less significant.

Even though the aforementioned solutions are simple, they can be easily overlooked if the review makes it personal. No matter how horrible the review is, here is a list of things that should be avoided when attempting to correct your image:

1)     Never assume that the person does not know what they are talking about. Nowadays the most unlikely person can be an internet superstar. Some people have hundreds if not thousands of friends, fans and followers. The sheer numbers of people that care about that individual’s opinion make them either a great advertising tool or a negative marketing campaign.

2)     Don’t take it personally. A lot of these reviewers feel that they can be harsh because their identity is unknown. The most that you can do is justify the actions of your business and attempt to persuade the public not to listen to the negative review.

3)     Be reasonable. It is only a review. Yes, it might affect your business, but there is no reason to attempt to track down this person, contact their employer or attempt to intimidate them into liking you. Such events can lead to legal action taken against you by the reviewer.

4)     Cut your losses. If the reviewer is not willing to work with you to change the review, post your response to the reviewer on the website and leave the issue alone. Even though the person might have a million friends, it doesn’t mean that they all like him.

An online negative review with a large readership can be a source of unease for any business owner. However, it is a manageable situation that can be reversed to benefit your business without the need for judicial intervention. If an issue such as this arises in your business you can contact The Jacobs Law LLC and we will be happy to help in any way we can.

LIMITING PERSONAL RISK

June 3, 2011 in Business / Corporate Law

Being a business owner means that you are responsible for the actions of your business, which includes your employees’ actions under certain circumstances. However, in Massachusetts, there are a number of ways that the choice of entity type for your business may limit your personal risk. Usually the myriad of letters after a company name represents the level or degree of liability that a business (or rather its owners) is exposed to. We will look at these entity types in two separate posts. First, we will look into the Sole Proprietorship and different types of Partnerships. Then we will look at the Limited Liability Company and the Corporation.

Sole Proprietorship: This is a business with one owner. He or she is the ultimate decision maker and business manager and as such is responsible for the actions of the business and its employees. This is a very inexpensive entity type because taxes are calculated based on the owner’s personal income tax liability, there is limited government involvement, and no entity excise tax to operate such a business. The disadvantage of this entity type is that liability for the actions of the business and its employees, as well as business debts and contracts, falls on the owner. In other words, the owner has direct, personal liability. If another individual or business obtains a court judgment for money damages against the business, a court can enforce that judgment against the business owner’s personal property, like his/her house, car and personal bank accounts. While a Sole Proprietor may avoid state filings and fees, corporate maintenance obligations, and business attorney’s fees, there is no limited liability protection of the owners’ personal assets. Organizing a separate and independent legal entity will save entrepreneurs / incorporators money in the long-term and protect the owners’ hard-earned assets.

General Partnership: The General Partnership involves some of the same governing principles as the Sole Proprietorship, however there must be two or more owners. These owners share in the authority and liability of the business. There are tax benefits to a General Partnership and there is limited government involvement. Like in the Sole Proprietorship, a court can go after one or both of the partners’ personal assets. The obvious disadvantage to operating your business as a General Partnership is that each partner is directly and personally liable for the acts and misdeeds of the other partners, not only his/her own. The General Partnership provides no limited liability protections to its partners. For this reason, there are few circumstances where it is advisable to operate a business as a General Partnership.

Limited Partnership (LP): This type of entity is usually used by professional services businesses such as accounting or law firms. There is usually a hierarchy within the structure of partners. There must be at least one “General Partner” (GP). The GP has direct and personal liability for the entire Limited Partnership. He/she is also the one with the most authority and managerial power. The other partners in this organization are called “Limited Partners” (LP). The LP has minimal or no decision-making authority. The liability of an LP is limited to the amount of funds or investment he/she injects into the business. However, one important note, is that if it is determined that the structure of the LP was created as a sham or fraud, all partners may be held directly and personally liable.

Limited Liability Partnership (LLP): This entity type limits the personal liability of a single partner for debts, obligations and liabilities of the partnership, whether in tort contract or otherwise from negligence, wrongful acts, errors or omissions, to what the partner ’invested’ in the entity. However, a partner cannot eliminate liability for his own negligence. Every LLP is required to file an annual report with the Secretary of the Commonwealth of Massachusetts. One other thing to note is that the taxation of LLPs in Massachusetts does not depend on an LLP’s federal tax classification. LLPs are taxed as partnerships under Massachusetts General Laws Ch. 62, sec. 17.

Limited Liability Company (LLC): LLC members are not personally liable for the LLC’s debts, obligations and liabilities. Each members’ liability is limited to whatever assets each has ’invested’ in the entity. Each members can also participate in management and control of the LLC without increasing their personal liability exposure beyond their contribution to the entity. LLC in Massachusetts (and organized under the laws of Massachusetts) must have two or more members at the time of formation and at all times thereafter. An LLC can elect pass through tax treatment as a partnership for federal income tax purposes, while also maintaining the limited liability of its owners (called members).

One thing to recognize is that, in general, the greater the protection from liability an entity has, the greater the government supervision or involvement in the entity’s organization. Once created, some of the most important things a business should do to protect its owners from liability is 1) obtain insurance (for hazards and director/officer liability insurance), 2) implement policies that set standards of conduct for employees and executives, 3) do not commingle assets, accounts, funds, or other property between the entity and any owner/member/partner, and 4) maintain proper records.

When starting or maintaining a business, it is always a smart idea to obtain legal advice. As always, an experienced attorney at THE JACOBS LAW LLC can help you with the creation of a business or help draft conduct and record-keeping policies for business maintenance. We can also help you convert your business into any entity type that fits your needs. If you have any questions or concerns, please feel free to contact THE JACOBS LAW LLC at TJACOBS@THEJACOBSLAW.com .